This policy explains what happens to your payment when a booking is cancelled. It applies to every booking made through Find My Chef and forms part of our Terms of Service.
How payment works
When you book, we take payment and hold the funds. The chef is only paid out after the booking is completed. If you cancel beforehand, we calculate your refund from the policy on the service and the time remaining until the booking, then return it to your original payment method.
Refunds are calculated on the total amount you paid, including the Find My Chef service fee. Any amount not refunded is retained to compensate the chef, who blocks out the date and turns down other work.
Refund tiers
“Before” means the time between your cancellation and the booking’s scheduled start.
Flexible
- 100% refund if you cancel 24 hours or more before.
- 50% refund if you cancel less than 24 hours before.
Moderate
- 100% refund if you cancel 7 days (168 hours) or more before.
- 50% refund if you cancel between 2 and 7 days before.
- No refund if you cancel less than 48 hours before.
Strict
- 100% refund if you cancel 14 days (336 hours) or more before.
- 50% refund if you cancel between 7 and 14 days before.
- No refund if you cancel less than 7 days before.
How to cancel
Cancel from your booking’s detail page in My bookings. The refund amount is shown before you confirm. Refunds are processed immediately through our payment provider, Stripe, and typically appear on your statement within 5–10 business days depending on your bank.
If a chef cancels
If a chef cancels a confirmed booking, you receive a full refund of the total you paid, regardless of the service’s policy. Where possible we will help you find another chef for your date.
No-shows and problems on the night
If a chef does not arrive, or something goes materially wrong with a booking, contact us at support@findmychef.me within 48 hours. We review these case by case and may issue a full or partial refund outside the tiers above.
Questions
Email support@findmychef.me and we’ll help.