How can we help?
Answers to the questions we hear most — and a direct line to our team when you need one.
Common questions
How do cancellations and refunds work?+
Your refund depends on the service’s cancellation policy and how far out you cancel. The full tiers are on our Cancellation & Refund policy, and your booking shows the exact refund before you confirm.
When is my card charged?+
Your card is charged when you confirm the booking. The funds are held securely and only released to the chef once your dinner is complete — which is what makes refunds possible if plans change.
The chef is late or hasn’t arrived+
Message the chef first from your booking — most delays sort out quickly. If you can’t reach them or it becomes a no-show, contact us below with your booking reference and we’ll step in.
Can I change guests, menu or allergies?+
Yes — message your chef from the booking to adjust guest count, menu or dietary notes. Larger changes may re-price the booking, which the chef will send as an updated quote.
How do gift cards and promo codes work?+
Buy a gift card from the Gift cards page; the recipient redeems it at checkout. Promo codes are entered on the booking form and applied before payment.
How are chefs verified?+
Every chef is identity-checked and cleared for payouts through Stripe before they can take bookings, and hosts rate them after every dinner.
Still need a hand?
Your safety
- ✓Every chef is identity checked and cleared for payouts before going live
- ✓Payments are held until the booking is complete
- ✓Messages stay in the app
Visit the Safety center to report a concern, or read our Privacy policy and Terms.